Terms & Conditions

The City’s Hospitality

Effective Date: April 1, 2026

Welcome to The City’s Hospitality. By accessing our website, placing an order, or booking our services, you agree to the following Terms & Conditions.

These terms are designed to ensure a smooth, transparent, and high-quality experience for all clients.

Services Provided

The City’s Hospitality offers:

Catering services (family, half, and full service)
Private chef experiences
Custom dining experiences
Food orders for pickup and delivery

All services are subject to availability and confirmation.

Booking & Orders

All orders and bookings must be submitted through our website or approved communication channels
Orders are not confirmed until payment or a deposit is received
Guest counts, menu selections, and service details must be finalized before the event

Payments

Family Portions: Full payment required at time of order
Half Service & Full Service: 50% deposit required to secure booking
Remaining balance is due 48 hours before service

We accept approved payment methods through our platform.

Service Terms

Service times are based on agreed booking duration
Additional service time may incur extra charges
Setup and breakdown times are included based on selected service package

Client Responsibilities

Clients agree to:

Provide accurate event details (date, time, location, guest count)
Ensure a safe and suitable environment for service
Communicate any dietary restrictions or special requests in advance

Limitation of Liability

The City’s Hospitality is not liable for:

Delays caused by incorrect client information
Circumstances beyond our control (weather, traffic, emergencies)
Allergic reactions when dietary information is not properly disclosed

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any updates.

Cancellations & Refunds

Family Portions

Cancellations must be made at least 24 hours in advance
Orders canceled within 24 hours are non-refundable

Half Service

Cancellations must be made at least 48 hours in advance
Deposits are non-refundable within 48 hours

Full Service & Private Chef

Cancellations must be made at least 72 hours in advance
Deposits are non-refundable within 72 hours

Due to preparation and scheduling, we are unable to recover costs on short notice.

Rescheduling

One-time reschedule is permitted if requested within the cancellation windowAll reschedules are subject to availability

Delivery & Pickup

Delivery availability depends on location and order size
Delivery fees may apply
Customers are responsible for providing accurate delivery details
Pickup orders must be collected at the agreed time

Dietary Disclaimer

While we strive to accommodate dietary needs, our kitchen may handle common allergens. We cannot guarantee a completely allergen-free environment.

Custom Orders

Custom menus and special requests may:

Require additional consultation
Be subject to adjusted pricing
Require extended preparation time

Website Use

All content on this website is the property of The City’s Hospitality and may not be copied, distributed, or used without permission.

Contact Information

For questions regarding these Terms & Conditions: