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Refund Policy

The City’s Hospitality

Effective Date: April 1, 2026

Our Commitment

At The City’s Hospitality, every order and experience is prepared with intention, care, and high-quality ingredients. Because of the time, preparation, and resources involved, our refund policy is designed to be fair while protecting the integrity of our service.

General Policy

All sales are considered final once preparation has begun. Refund eligibility is based on the type of service and the timing of cancellation.

​​Family Portions (Standard Orders)

  • Full payment is required at the time of order

  • Cancellations must be made at least 24 hours in advance

  • Orders canceled within 24 hours are non-refundable

  • No refunds will be issued once food preparation has started

Half Service (10–20 Guests)

  • A 50% deposit is required to secure your booking

  • Cancellations must be made at least 48 hours in advance

  • Deposits are non-refundable within 48 hours of service

  • Any payments made beyond the deposit may be eligible for partial refund if canceled within the allowed timeframe

Full Service Catering & Private Chef Experiences

  • A 50% deposit is required to secure your booking

  • Cancellations must be made at least 72 hours in advance

  • Deposits are non-refundable within 72 hours of service

  • Due to custom preparation and scheduling, refunds are not available once services are in progress

Rescheduling Policy

  • One-time rescheduling may be allowed if requested within the cancellation window

  • All reschedules are subject to availability

  • Deposits may be transferred to a new date if approved

Order Issues & Quality Concerns

If there is an issue with your order, please contact us within 24 hours of service.

 

We are committed to making it right and may offer:

  • A partial refund

  • A replacement item

  • A service credit for a future order

Non-Refundable Situations

Refunds will not be issued for:

  • Late cancellations (outside allowed timeframe)

  • Incorrect information provided by the client

  • Changes requested after preparation has begun

  • Dissatisfaction based on personal taste preferences

Force Majeure

We are not responsible for cancellations or delays caused by circumstances beyond our control (weather, emergencies, etc.). In such cases, we will work with you to reschedule whenever possible.

Contact Us

For questions or refund requests:

The City’s Hospitality

[Insert Email Address]

631-742-8459

Pensacola, FL and surrounding areas

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